NTI Claims Consultant
NTI stays in touch with you and your client throughout the claim process. Within four business hours of lodging a claim, we will assign you a personal Customer Claims Consultant, who will keep you fully informed of the claim’s progess.
NTI Repair Manager
Once you have lodged your claim, an NTI Repair Manager will be assigned to manage the quality of the parts used and the repair process, and will keep you fully informed. This helps to ensure:
- a quality repair finish
- the correct parts are supplied
- the most efficient method of repair
- informed feedback on the process.
NTI Parts Coordinator
NTI Parts Coordinators have specialist experience in the parts industry. They focus on sourcing quality parts that protect the safety and resale of the vehicle.
The Parts Coordinators will work closely with the Repair Manager to ensure the correct parts are supplied for their repairs. Through national buying arrangements with all major manufacturers, we source and deliver parts anywhere is Australia.
By purchasing parts directly, NTI can:
- guarantee quoted parts are used in the repair process
- ensure parts are quickly supplied to reduce downtime
- reduce parts costs.